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ABOUT US

Who We Are

Here at Wetley Moor Alpacas we started with the simple idea of bringing you personal, unique and enjoyable alpaca experiences. We are a small family run business and as such we put lots of love and careful thought into everything we do. We hope you enjoy sharing our beautiful boys with us.


We are a small team which started with just 2 of us, mother and daughter duo; Ruby and Fay. As a Biology graduate, Ruby has a love of all animals and during the covid pandemic she found a true love of alpacas. We have since expanded our team to include Emily, Beth, & Teresa alongside a group of volunteers. We are all passionate about our alpacas and will be happy to answer any of your questions during your experience. 


The alpaca heard started with just 3 boys, Vinnie, Rusty and Boris but has since grown our herd to 18+ trekking alpacas, and a small herd of breeding females kept at our barns in Eccleshall. 

Our Team

Meet our walk leaders who will be leading your experiences. They are all friendly, knowledgeable and happy to answer any of your questions about the alpacas!

INTERESTED IN JOINING OUR TEAM?

If you would like to join our team of volunteers please get in touch. You will need to be aged 14+ with no upper age limit. If you can spare a few regular hours each week, either on weekend or weekday dates please get in touch. We would love to hear from you. You will need to have a relative degree of physical fitness to be able to complete general farm tasks.
We look forward to hearing from you soon!

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MEET THE BOYS

LOCATION AND HOURS

Finding Us
 
We are located right on the edge of Wetley Moor Common. To find us please follow the postcode ST2 8LY and continue on Eaves Lane until you see us signposted. 

Winter Walk Times (September - March)
Saturday 11.00 - 12.00 & 13.30 - 14.30
Sunday 11.00 - 12.00 & 13.30 - 14.30
Monday, Wednesday & Friday 12:00 - 13:00

Winter Meet & Greet Times
Saturday 12:30 - 13:00
Sunday 12:30 - 13:00 
Monday, Wednesday & Friday 11:00 - 11:30

Summer Walk Times (April - August)
Saturday 10.00 - 11.00, 12:30-13:30 & 14:30-15:30
Sunday 10.00 - 11.00, 12:30-13:30 & 14:30-15:30
Monday - Friday 12:00 - 13:00

Summer Meet & Greet Times
Saturday 11:30 - 12:00
Sunday 11:30 - 12:00
Monday - Friday 11:00 - 11:30

Please note walk times are subject to change due to events and other activities

*Evening Walks or private walks can be scheduled, please contact us for more information
 

SUSTAINABILITY

Here at Wetley Moor Alpacas we care about sustainability and our impact on the environment.
We aim to source as much of our stock for our shop as locally as possible and use local crafters in the village to produce some of our gifts.
We make use of every part of our alpaca by-products using the best parts of the fleece to make wool and bedding. Fleece seconds are used in our craft projects, and for animal bedding and insulation. The alpaca manure also gets used as garden fertiliser, and made into fire bricks. 
We have recently installed a composting toilet which runs completely off grid and the lights are powered by solar energy. 
We continue to find new ways to reduce our impact on the environment and hope to source more and more of our products locally.

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ACCESSIBILITY

Our Policy

We want to make sure that our experiences are accessible for all at Wetley Moor Alpacas. 

Due to the nature of the Moor land walks may not be suitable for those that use a wheelchair or who struggle walking for long distances. 

In these cases we would recommend our meet and greet experiences on our farm where you will be able to meet, feed and walk our alpacas in our enclosed arena which has a solid flat ground which is suitable for pushchairs, wheelchairs and walking frames.  

If you have additional needs please contact us directly to discuss your requirements and we will try our best to make your experience possible. 

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TERMS AND CONDITIONS

Our Policy

Accessibility- The walks will be trekking along bridal paths that maybe rough, bumpy or muddy. We cannot authorise wheelchairs, pushchairs or walking aids on any trekking experience for these reasons. If you are wanting to visit our alpacas with limited mobility then please book our meet and greet experience which is fully accessible for wheelchairs and pushchairs.

Accidents - Accidents do happen, albeit very rarely. We give an extensive health and safety briefing prior to any experiences, and you should follow the instructions given. We cannot accept responsibility for any accidents or injuries that occur on our farm.

Age Restrictions - Alpaca Trekking is suitable for children aged 8 and over. Children under the age of 2 can join the walk for free but must be in a carrier as the walk is not suitable for pushchairs. Our Meet and greet experiences are on our farm so are better suited for those with small children or those with difficulties walking for prolonged periods of time. The area for the meet and greet experience is accessible for pushchairs and wheelchairs.  Please take the time to read our age restrictions before booking. Failure to comply with these restrictions on the day will result in entry refusal and no refund will be given.

Amending Bookings - If you would like to change or amend your booking, email wetleymooralpacas@yahoo.com. Please note that we require 48 hours notice (two working days) with regards to the changing of bookings. 

Booking - Bookings can either be made through our website, or via phone - 07875716911. Weekends and school holidays are especially busy so we recommend booking a few weeks in advance.

Cancellation - If you can no longer make your experience time please let us know with 48 hours notice and we will be able to offer you an alternative date. We are not able to offer refunds for experiences booked. 

Carers - If you are a carer or you are bringing someone who you feel needs special allowances, please contact us before booking as we will assess each situation on person to person basis.

Dogs- Dogs will not be allowed to join the walks under any circumstances. Please leave your pooches at home. 

Fitness - All of our walks require a degree of physical fitness. You will have to be able to walk or stand unaided for between 45 to 60 minutes. If you are unable to do this we would advise that the walks would be unsuitable and would recommend a meet & greet experience. Altenatively if you get in touch with us we could organise a private shorter walk for those with limited fitness.

​Lateness - For all experiences we run a strict policy with regards to latecomers. You MUST be checked in 5 minutes before your experience start time. We recommend you arrive at Wetley Moor Alpacas 15 minutes before your experience begins. All experiences start on time and it is essential that you are signed in and ready to start your experience on time. The experience starts with a health and safety briefing and it is for this reason we are unable to accept latecomers in any circumstances.

Photography - During the experience, your Walk Leader will be happy to take photographs for you on your own devices, your walk leader may also take photos on their own devices & we may use these photographs for advertising purposes on social media at a later date. By booking with us we will trust this is accepted by you and all party members unless a member of staff is notified on the day prior to the walk or you contact us in advance.

Pre-existing medical conditions - Our staff are not medically qualified and so are not in a position to assess the capacity of participants to undertake an experience. It remains your responsibility to undertake such an assessment prior to the experience. If you are under any doubt, please consult a doctor beforehand. However, we reserve the right to refuse you participation of the experience if we feel it is a risk to your own safety or we feel you will not be able to keep up with the group.

​Pregnancy - If you are pregnant we would not recommend that you lead an alpaca on the walk due to the uneven terrain and the potential of the alpacas to kick. We would recommend that you join the walk as an Adult without an Alpaca or book our meet and greet experience.

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