Tickets & Admission

Every person attending must hold a valid ticket, including children under 2 and carers.

Tickets are valid only for the date and time/session stated on the booking.

Entry at another date or time is not guaranteed.

Ticket prices are subject to any booking fee shown at checkout.

Pumpkins

Only Ticket + Pumpkin tickets include a pumpkin.

Ticket Without a Pumpkin, Under 2 and Carer tickets do not include a pumpkin.

Additional pumpkins may be purchased on the day, subject to availability.

Optional Extras

Alpaca Mini Treks, Donkey Mini Walks, animal feed, additional pumpkins, refreshments and gift-shop purchases are not included in general admission unless specifically stated.

Optional activities are subject to availability.

Weather

Alpacas & Pumpkins is predominantly an outdoor event and operates in most weather conditions, including rain.

Guests are responsible for wearing suitable clothing and footwear for potentially muddy, uneven and wet conditions. Waterproofs and wellies are strongly recommended.

Several undercover areas are available, including our café, small animal petting shed, craft station, alpaca photo station and gift shop.

In the event of severe or unsafe weather, Wetley Moor Alpacas reserves the right to alter, postpone or cancel sessions to protect the safety and welfare of our visitors, staff and animals.

sessions.

Cancellations & Changes

Tickets are booked for a specific date and session.

Tickets are non-refundable if you choose not to attend or can no longer make your booking, except where required by law.

As our events are staffed and prepared according to advance bookings, we are unable to offer date changes or refunds simply because rain or other ordinary seasonal weather is forecast and the event is operating as planned.

Where severe weather creates safety concerns, we may offer alternative arrangements. Any such arrangements are specific to the affected sessions and do not automatically apply to other dates.

If Wetley Moor Alpacas needs to cancel or significantly change your booking, we will contact you as soon as reasonably possible and offer the remedies required by law.

Animal Welfare & Visitor Behaviour

Children must be supervised by a responsible adult at all times.

Guests must follow instructions given by staff when interacting with animals.

Visitors must not enter animal enclosures or restricted areas unless invited by a member of staff.

Wetley Moor Alpacas reserves the right to stop an interaction or refuse participation where necessary for animal welfare or visitor safety.

Photography

Our team may take photographs during the event for use on Wetley Moor Alpacas’ social media and marketing. Please speak to a member of staff on arrival if you do not wish to be photographed.

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